Recall Date: June 23, 2016
Recall Number: 16-202
HP Recalls Batteries for HP and Compaq Notebook Computers Due to Fire and Burn Hazards
Recall Summary
Name of Product: HP lithium-ion batteries
Hazard: The battery packs can overheat, posing fire and burn hazards.
Remedy: Replace
Consumers should immediately stop using the recalled batteries, remove them from the notebook computers and contact HP for a free replacement battery.
Consumer Contact: HP toll-free at 888-202-4320 from 8 a.m. to 7 p.m. CT Monday through Friday or online at the HP Battery Recall website directly at www.HP.com/go/batteryprogram2016 orwww.hp.com and click “Recalls” at the bottom of the page for more information.
Recall Details
Units: About 41,000 (In addition, about 2,600 were sold in Canada and about 4,500 were sold in Mexico)
Description: This recall involves lithium-ion batteries containing Panasonic cells that are used in HP notebook computers. The batteries are compatible with HP, Compaq, HP ProBook, HP ENVY, Compaq Presario, and HP Pavilion notebook computers. The black batteries measure about 8 inches long, 2 inches wide and about 1 inch high. The battery bar code is printed on the back of the battery. “HP Notebook Battery” and the model number are printed on the battery. The batteries included in this recall have the following barcodes: 6BZLU, 6CGFK, 6CGFQ, 6CZMB, 6DEMA, 6DEMH, 6DGAL and 6EBVA.
Incidents/Injuries: HP has received seven reports of battery packs overheating, melting or charring, including four reports of property damage of about $4,000 total.
Sold at: Best Buy, Wal-Mart, and Costco and authorized dealers nationwide and online at www.hp.com from March 2013 through August 2015. The batteries were sold with notebook computers for between $300 and $1,700. The batteries were also sold separately for between $50 and $90.
Importer: HP Inc., of Palo Alto, Calif.
Manufactured in: China
Health Canada’s press release is available at http://healthycanadians.gc.ca/recall-alert-rappel-avis/hc-sc/2016/58986r-eng.php
Profeco’s press release is available at: http://www.profeco.gob.mx/alertas/alertas16.asp
